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RETURN & EXCHANGE

Refund Policy

Please review this Policy carefully as it forms part of the terms and conditions of any purchases made with Estilo Emporio online. This Policy sets out your rights and obligations with respect to any returns and refunds, including important limitations and exclusions.

Please choose the goods you purchase carefully. We do NOT accept returns or refund money simply for changes of mind or a wrong decision by you.  

If you would like to exercise any rights available to you under this Policy, please contact us by email with the subject title ‘return policy’ at sales@estiloemporio.com.au before posting any goods.

Exchange due to wrong size

We accept exchanges for size of merchandise within 7 days of receipt of such goods. All goods must be returned in a new and unused condition with all original tags and packaging. Footwear must be returned in their original and undamaged box with no postage labels as this is considered part of the goods. Please understand that any goods which we consider have been used, soiled or damaged will NOT be eligible for an exchange under this paragraph. 

Sale items

Please note that, except for the statutory conditions and warranties specified below, sale items are NOT eligible for return or exchange.

Archive & Warehouse Sales

We do not accept returns (refund, exchange or credit) on any Archive Sale or Warehouse Sale items, unless deemed faulty. We kindly ask you to consider this before committing to a purchase. 

We only accept an EXCHANGE or CREDIT on faulty Archive or Warehouse Sale items if the following requirements are met:

  • The item/s are returned within 7 days of you receiving them
  • The item/s must be in original condition, with all tags attached
  • Item/s must not have been worn, washed or altered in any way 
  • Please choose carefully - returns for exchange of size or style can only occur ONCE.
  • Please feel free to email us with any questions to aid you in this decision. 

Returns by mail

If you have a right under this Policy to return any goods to us and you wish to return those goods by mail, please send the goods in a registered package to:

Estilo Emporio Pty Ltd
Lower Level
92-94 Norton St
Leichhardt 2040 NSW
SYDNEY AUSTRALIA

Please note shipping and handling charges are non-refundable.